FREQUENTLY ASKED QUESTIONS
Do you provide COA's for your products?
Our products are tested by a third-party lab to ensure quality and guaranteed to be free of pesticides, heavy metals and contaminants. All of our products' certificate of analysis (COA) can be found on the lab results page and in the product description on our website, providing full traceability.
When is my order shipped?
All orders are processed as quickly as possible. Orders placed prior to 11 a.m. PST are usually shipped the same business day. Orders are not shipped on weekends or holidays. Delays can happen during peak periods, please do not wait until the last minute to place your order.
How long does it take to receive my order?
Shipping times depend on the delivery method you selected at check out. Most U.S. domestic ground orders are delivered within 3-7 business days after shipping from our warehouse. We ship orders Monday-Friday. Carrier transit times can vary. You can track your order status by clicking on the tracking number that is provided in your order shipment confirmation email.
How do I get in touch with ZPE?
Contact us via email at firstname.lastname@example.org or call (541)639-3843.
At ZPE, we take the quality and safety of our hemp-derived products seriously. As part of our commitment to delivering high-quality products to our customers, we ensure that our products are tested by an independent, accredited lab for potency and purity.
We understand that transparency is important and that's why we make the results of these lab tests available online for everyone to see. Our customers can have confidence in the quality and purity of our products.