Frequently Asked Questions
PRODUCTS
Yes! All of the products that we offer are federally legal thanks to the 2018 Farm Bill. This legislation makes all derivatives, isomers, and cannabinoids in hemp legal, provided the final product has less than 0.3% Delta 9 THC.
Please keep in mind that hemp-derived cannabinoids are regulated differently by each state, and those laws are constantly changing. Do your own legal due diligence to ensure you are operating legally within your state or territory. Learn more HERE.
The Certificate of Analysis (COA's) or lab tests for all ZPE products, can be found on our lab results page and also in the product description.
For oral use, place the desired amount under your tongue and hold it there for 90 seconds before swallowing.
Individual results may vary based on different factors. We suggest starting with a low amount of your preferred cannabinoid(s), then increase as needed until you find your desired results.
Our products are tested by a third-party lab to ensure quality and guaranteed to be free of pesticides, heavy metals and contaminants. All of our products' certificate of analysis (COA) can be found on the lab results page and in the product description on our website, providing full traceability.
If the product is Isolate, there will be no THC. If the product is Full-Spectrum, it will have less than 0.3% THC, the federally legal limit for industrial hemp plants. Please refer to the product certificate of analysis for more information.
If your profession requires drug testing, please talk with your employer about their testing policy before taking CBD or CBG products, as we cannot give medical, legal or professional advice. Our Full Spectrum products have trace amounts of THC in them (less than the legal 0.3%), however, there is a possibility that this could show a false positive.
Read more about drug tests on our blog.
Always consult with a doctor if you are planning to take any of our products with your current medication.
Please review our medical disclaimer for more information.
SHIPPING
If you're not seeing any shipping options, it's likely because your cart contains products that are prohibited in certain states and territories, such as Delta 8 products.
We cannot give legal advice and suggest that you check with local, state and federal law prior to purchasing any product from our website.
All orders are processed as quickly as possible. Processing times are currently 1-2 business days but my vary due to holiday sales.
Orders placed on the weekends or holidays should ship on the following business day. Orders are not shipped or delivered on weekends or holidays.
For more information, visit our Shipping Policy page.
When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status. Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest:
USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
If the package still does not show up, please call USPS to file a claim. ZPE cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!
ShipTection is an added layer of protection for your order which insures replacement for lost, stolen or damaged packages. By deselecting package protection, ZPE, LLC is not liable for lost, damaged or stolen items.
When replacing an item, ShipTection covers the subtotal of the order, the ShipTection premium, shipping costs, and taxes. ShipTection does not pay custom/duty fees.
Claims can be filed directly at ShipTection Package Protection.
We will ship to other countries but are not liable if your product gets stopped in customs or is confiscated by any government agencies. In addition, if your order contains any of the following cannabinoids; Delta-8 THC, HHC, Delta-10 or Delta-6A-10A we cannot accept liability for loss or fines due to the permissibility of our products in your country; it is your responsibility to understand and comply with the rules and regulations of your jurisdiction. If you are unsure, check with your Countries Import Laws regarding cannabinoids.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. We must declare all our products as resinoids and at fair market value. Contact your local customs office for details.
No. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the buyer and vary from country to country. Contact your local customs office for details.
Order confirmation and shipping emails are automatically generated and sent by the system. In most cases we find that the email address is either missing or incorrect. Please double-check all information in order to avoid problems with your order.
Shipping times depend on the delivery method you selected at check out. Most U.S. domestic ground orders are delivered within 4-7 business days after shipping from our warehouse.
We ship orders Monday-Friday. Carrier transit times can vary. You can track your order status by clicking on the tracking number that is provided in your order shipment confirmation email.
We cannot guarantee carrier estimated shipping times.
For more information visit our Shipping Policy page.
We send tracking information to the email address associated with your order once the item has shipped. You can track your order status by clicking on the tracking number that is provided in your order shipment confirmation email.
We use United States Postal Service (USPS) and UPS.
POLICIES
Please check your shipment carefully upon arrival to ensure that it has not been damaged during shipping.
All claims for damaged product(s) must be made within 48 hours of receiving the product to: info@zeropointextraction.com. You will need to provide information for any product damaged and photo proof within that time frame.
For more information please see our Refund Policy.
In general, no orders can be canceled and no cancellations are guaranteed. We can try to accommodate a request, but we cannot guarantee customer service will see your request, or be able to accommodate your request, before the package is shipped to you.
Please read our Cancellation Policy for more information regarding canceling your order.
It is mandatory that all customers are either 18 or 21 years old, depending on the legal restrictions applicable to the product in their cart.
Our policies can be found in the footer of our website or by visiting the pages below:
PAYMENTS
We accept most major credit cards.
On Mobile devices, click on "Show Order Summary" at the top of the checkout page to expand that section.
