Frequently Asked Questions

All orders are processed as quickly as possible. Orders placed prior to 11 a.m. PST are usually shipped the same business day. Orders are not shipped on weekends or holidays. Delays can happen during peak periods, please do not wait until the last minute to place your order.

When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status. Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest:

USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.

If the package still does not show up, please call USPS to file a claim. ZPE cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!

ShipTection is an added layer of protection for your order which insures replacement for lost, stolen or damaged packages. By deselecting package protection, ZPE, LLC is not liable for lost, damaged or stolen items.

When replacing an item, ShipTection covers the subtotal of the order, the ShipTection premium, shipping costs, and taxes. ShipTection does not pay custom/duty fees.

Claims can be filed directly at https://claims.insureship.com/lookup or file a claim using their chat bot at https://www.shiptection.com.

We will ship to other countries but are not liable if your product gets stopped in customs or is confiscated by any government agencies. In addition, if your order contains any of the following cannabinoids; Delta-8 THC, THCO, HHC, Delta-10 or Delta-6A-10A we cannot accept liability for loss or fines due to the permissibility of our products in your country; it is your responsibility to understand and comply with the rules and regulations of your jurisdiction. If you are unsure, check with your Countries Import Laws regarding cannabinoids.

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. We must declare all our products as resinoids and at fair market value. Contact your local customs office for details.

No. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the buyer and vary from country to country. Contact your local customs office for details.

Order confirmation and shipping emails are automatically generated and sent by the system. In most cases we find that the email address is either missing or incorrect. Please double-check all information in order to avoid problems with your order. 

Shipping times depend on the delivery method you selected at check out. Most U.S. domestic ground orders are delivered within 3-7 business days after shipping from our warehouse. We ship orders Monday-Friday. Carrier transit times can vary. You can track your order status by clicking on the tracking number that is provided in your order shipment confirmation email.

We send tracking information to the email address associated with your order once the item has shipped. You can track your order status by clicking on the tracking number that is provided in your order shipment confirmation email.

We use United States Postal Service (USPS) and UPS.