Frequently Asked Questions
Where can I find the lab tests (COA's)
The Certificate of Analysis (COA's) or lab tests for all ZPE products, can be found on our lab results page and also in the product description.
I live in a state where medical marijuana is illegal; can I still buy ZPE products?
We cannot give legal advice and suggest that you check with local, state and federal law prior to purchasing any product from our website.
What is the correct dose to take?
Individual results may vary based on different factors. We suggest starting with a low amount of your preferred cannabinoid(s), then increase as needed until you find your desired results.
What tests do you run on your products?
Our products are tested by a third-party lab to ensure quality and guaranteed to be free of pesticides, heavy metals and contaminants. All of our products' certificate of analysis (COA) can be found on the lab results page and in the product description on our website, providing full traceability.
Is there THC in your products?
If the product is Isolate, there will be no THC. If the product is Full-Spectrum, it will have less than 0.3% THC, the federally legal limit for industrial hemp plants. Please refer to the product certificate of analysis for more information.
Will I fail a drug test if I use your products?
If your profession requires drug testing, please talk with your employer about their testing policy before taking CBD or CBG products, as we cannot give medical, legal or professional advice. Our Full Spectrum products have trace amounts of THC in them (less than the legal 0.3%), however, there is a possibility that this could show a false positive.
I am taking prescription medications; can I still use your products?
You should consult with a doctor if you are planning to take any of our products with your current medication.
Please review our medical disclaimer for more information.
When is my order shipped?
All orders are processed as quickly as possible. Orders placed prior to 11 a.m. PST are usually shipped the same business day. Orders are not shipped on weekends or holidays. Delays can happen during peak periods, please do not wait until the last minute to place your order.
My package was marked "delivered", but I haven't received it!
When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status. Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest:
USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
If the package still does not show up, please call USPS to file a claim. ZPE cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!
What is ShipTection package protection?
ShipTection is an added layer of protection for your order which insures replacement for lost, stolen or damaged packages. By deselecting package protection, ZPE, LLC is not liable for lost, damaged or stolen items.
When replacing an item, ShipTection covers the subtotal of the order, the ShipTection premium, shipping costs, and taxes. ShipTection does not pay custom/duty fees.
Do you ship to countries outside the USA?
We will ship to other countries but are not liable if your product gets stopped in customs or is confiscated by any government agencies. In addition, if your order contains any of the following cannabinoids; Delta-8 THC, THCO, HHC, Delta-10 or Delta-6A-10A we cannot accept liability for loss or fines due to the permissibility of our products in your country; it is your responsibility to understand and comply with the rules and regulations of your jurisdiction. If you are unsure, check with your Countries Import Laws regarding cannabinoids.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. We must declare all our products as resinoids and at fair market value. Contact your local customs office for details.
Do you include import duties for international orders?
No. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the buyer and vary from country to country. Contact your local customs office for details.
I did not receive my order confirmation.
Order confirmation and shipping emails are automatically generated and sent by the system. In most cases we find that the email address is either missing or incorrect. Please double-check all information in order to avoid problems with your order.
How long will it take to receive my order?
Shipping times depend on the delivery method you selected at check out. Most U.S. domestic ground orders are delivered within 3-7 business days after shipping from our warehouse. We ship orders Monday-Friday. Carrier transit times can vary. You can track your order status by clicking on the tracking number that is provided in your order shipment confirmation email.
How can I track my order?
We send tracking information to the email address associated with your order once the item has shipped. You can track your order status by clicking on the tracking number that is provided in your order shipment confirmation email.
What shipping carriers do you use?
We use United States Postal Service (USPS) and UPS.
What are my payment options?
We accept most major credit cards.
I have a discount code, where do I enter it?
On Mobile devices, click on "Show Order Summary or Enter Discount Code" to expand that section.
REFUNDS & RETURNS
What's your refund policy for returns?
Please check your shipment carefully upon arrival to ensure that it has not been damaged during shipping. All claims for damaged product(s) must be made within 48 hours of receiving the product to firstname.lastname@example.org. You will need to provide information for any product damaged and photo proof within that timeframe.
For more information please see our Refund Policy.
Can I cancel my order?
Please read our cancellation policy regarding canceling your order.